Thus, each service is covered by a Customer Satisfaction Booklet, which includes 5 key management measures for the services provided by ELYSIS consultants:
The Services Framing Report produced at the start of the project, enabling formalisation of the objectives of the service and the provisional execution timetable for the activities identified.
Monthly Project Reports issued to customers by ELYSIS consultants detailing the activities carried out during the month just ended, the action plan for the following month and the risks and opportunities identified.
Service Steering Meetings organised periodically at the customer’s premises with the ELYSIS consultant and manager.
End-of-project meeting with assessment of the quality of the service by the customer, attended by the ELYSIS manager and consultant.
Sending of the Final Intervention Report by the ELYSIS consultant, formalising the summary of activities conducted and recommendations for a similar service in the future.
* PQPM: Plan for Quality Project Management